Refund & Return Policy
We want you to feel confident and comfortable with every purchase. That’s why we offer 90-Day Comfort Guarantee with a clear and simple return process.
90-Day Comfort Guarantee
You may try your product for up to 90 days from the date of delivery.
If it’s not the right fit or comfort for you, you can return it for a full refund.
Return Eligibility
To be eligible for a return and refund:
• The return request must be submitted within 90 days of delivery
• The item must be returned to us before a refund can be completed
• The product should be in reasonable condition, with normal wear from trial use
How to Start a Return
1.Contact our support team at: support@evocomfortortho.com
2.Provide your order number and email used at check out
3.Our team will guide you through the return steps and provide the return instructions
We aim to make this process as smooth and straight forward as possible.
Refund Processing
• Refunds are issued after the returned item is received
• Once approved, refunds are sent to the original payment method
• Please allow 5–10 business days for your bank or card issuer to complete processing
Exchanges & Replacements
If you received an item that doesn’t fit as expected, our support team may offer a replacement option when available.
Replacement availability depends on stock and verification.
Important Notes
• Refunds cannot be completed while an active payment dispute or charge back is open
• If a dispute has been opened, we recommend contacting your card issuer to close it so the refund can be processed without delay
• Refund timelines may vary depending on your bank’s processing policies
We’re Here to Help
If you have any questions about returns or refunds, our support team is happy to assist.
📩 Contact us:
Because comfort should always come with peace of mind.
- Susan Miller