1. What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay.
Whichever is easiest for you works for us.

To be eligible for a return:

• Items must be in their original condition and packaging.
  
• Return shipping is the customer’s responsibility.
  
• Once we receive and inspect your return, your refund will be issued back to your original payment method.

We don’t accept returns from international locations like HI, PR, AK, GU, or VI.

2. Can I change or cancel my order?

If you need to change your order or update your shipping address, please reach out to us as soon as possible.
We’ll do everything we can to help.

Once your order has shipped, we’re no longer able to make changes — but we’ll still guide you on the next best steps.

3. I ordered multiple items, but only one arrived. Why?

Sometimes items in the same order ship in separate packages so they can reach you faster.
Don’t worry — the rest of your items are still on the way.

4. How do I track my order?

When your order is processed and shipped, you’ll get an email with your tracking number.
If you don’t receive anything, just message us and we’ll look it up for you right away.

5. What is your return and exchange policy?

We offer a 90-day wear-test guarantee.
If your EVO Comfort shoes don’t feel right, softer, warmer, or easier on your steps, you can return them within 90 days.

6. How long does shipping take?

Most orders take 8–12 business days to arrive, depending on where you live.

Here’s a simple guide:

• USA: 8–12 business days
  
• Canada, Australia, New Zealand: 10–20 business days
  
• Europe: 8–20 business days
  
• Other countries: Around 20 business days

During the holiday season or big sales, processing may take an extra 24–48 hours.
We always try our best to ship as quickly as we can.

7. Where do you ship from?

We ship from our warehouses in North America and Asia.
Your order will ship from the closest warehouse with available inventory, this helps it reach you faster.

8. What happens if there’s an issue with my order?

Just email us. Truly.
We’re here to fix any problem, missing items, damaged items, sizing issues, anything.Please don’t open a dispute with your bank before contacting us.
Most issues can be fixed quickly and easily by our support team.

We’re on your side and always ready to help.

9. What if I need more help?

You can contact our customer care team Monday to Friday. We respond as fast as we can always with kindness.